During service the phone rings, your staff is busy and part of the demand is lost without being measured. With the Reserveat AI Switchboard, calls are welcomed and handled even when your team is on the floor or the line is saturated — providing info on hours, availability, allergies, events and your venue's policies.
You recover phone leads, reduce operational interruptions and project a more professional image. The voice assistant captures booking requests and talks to your digital agenda, turning missed calls into real covers.
Every call can become a business opportunity: the system answers, collects data and protects your venue's operational continuity.
Your digital voice assistant answers outside opening hours, on closing days and during service peaks, when staff can't take every call.
It handles recurring questions about hours, parking, accessibility, menu, pets and availability, freeing up your staff and keeping the perceived level of service high.
When a guest wants to book, the switchboard collects date, time, party size, notes and contact details, checking availability in your diary.
It can send a confirmation link via SMS or WhatsApp, reducing transcription errors and turning a potentially lost phone call into a verifiable booking.
The switchboard doesn't stop at reservations: it also takes takeaway and delivery orders. It browses the menu, builds the cart with variants and notes, checks available times and submits the order with name, phone number and pickup time.
Calls during service peaks stop interrupting the kitchen: the customer dictates the order calmly and your staff receives it already recorded, complete and free of transcription errors.
The switchboard follows the custom instructions you define: how to introduce itself, what to suggest, which rules to enforce on groups, times and special requests.
Answers stay consistent with your venue's style, as if a properly trained member of your staff were speaking.
If there's no availability, the call doesn't end with a no: the switchboard offers the waitlist and registers the guest with name and contact details.
As soon as a table frees up, the system follows up: a phone call to a full house still becomes a revenue opportunity.
An unanswered phone call can be a lost table, especially when it comes from a guest ready to book.
The AI switchboard intercepts this demand, gathers the details and feeds your diary, making revenue generation more continuous even outside your peak hours.
When your staff has to choose between serving tables and answering the phone, quality drops on both fronts.
Automating repetitive requests cuts interruptions and tension, leaving your team more energy for hospitality and selling on the floor.
A venue that answers clearly, even when it's full, communicates organisation before the guest even arrives.
You build trust, reduce the chance the caller tries a competitor and strengthen the perception of reliability, technology and care for service.
Activate Reserveat in minutes: start with the free plan and add the features you need, when you need them.