Manage your online restaurant reservations in an orderly, measurable way connected to every channel that matters: website, Google, social, phone and guest database. Every request lands in a single dashboard where your staff controls availability, shifts, rooms, tables and guest preferences — no more scattered notes or missed messages.
Whether you run a restaurant, pizzeria or multiple venues, the result is the same: fewer floor errors, better capacity control and more predictable revenue. Every booking becomes a qualified contact that feeds your CRM, marketing campaigns and loyalty strategies based on real data.
From the first Google search to the final confirmation, every step is designed to convert guest interest into tracked bookings and predictable revenue.
Bookings come in from your website, Google, social media, marketing campaigns and the phone, but they all land in a single cloud diary. Your team doesn't have to check different tools during service.
Every channel is tracked separately: you know exactly which investment generates real covers and which sources bring high-value repeat guests.
Automatic confirmations, reminders via SMS, email and WhatsApp, reconfirmation requests and custom rules help you cut unjustified absences. Guests receive clear communications before arrival, while you can act early on at-risk tables.
You can configure cancellation policies, request deposits for large parties or a hold as a guarantee: the amount is refunded automatically and in full when the guest shows up, and kept only in case of a no-show. High-demand shifts stop being lost to an empty chair.
Run your floor with rules designed for real service: shifts, capacity, combinable tables, separate rooms, average seating duration and arrival pacing. You avoid overlaps, kitchen slowdowns and queues at the door.
If you have multiple spaces — indoor dining, patio, terrace, private room — you can set different availability and rules for each area, serving more covers per shift without sacrificing quality.
If you work with a patio or terrace, Reserveat checks the hour-by-hour forecast and applies the policy you choose, room by room: move bookings indoors automatically, propose the move to the guest, or close the room exposed to bad weather.
When confirmation is needed, the guest receives the move proposal via WhatsApp and email with a link to accept or decline: a storm stops turning into an evening of phone calls.
Every new booking enriches your restaurant CRM with useful information: contact details, visit history, notes and preferences, special occasions, service details and the guest's commercial value.
The profile grows automatically with every interaction — booking, order, feedback — building a 360-degree view of the guest for personalised hospitality and segmented campaigns.
The dashboard shows booking trends, shift saturation, where guests come from, cancellation rates and channel performance. You get a concrete basis to decide when to open new shifts and which restaurant marketing activities actually generate margin.
Reports filterable by period, channel and time slot give you the granularity to make precise operational decisions based on objective data.
When your staff knows preferences, habits and special occasions in advance, they can suggest coherent experiences instead of random offers. A note about a favourite wine, an anniversary or a dietary request becomes a lever for targeted upselling on tasting menus, bottles and premium services.
Every interaction becomes an opportunity for personalised selling that the guest perceives as attention, not sales pressure.
Precise table management lets you use your capacity better without creating chaos. You can schedule double seatings, combine tables, estimate seating duration and recover availability freed up by cancellations.
If demand peaks on weekends and holidays, the difference between well-managed and improvised turnover can be worth dozens of extra covers every week.
Paper, hastily scribbled phone notes and unshared messages generate errors your guests notice immediately. With a shared digital diary, your staff works on up-to-date information and you keep control over operational decisions.
When the whole team accesses the same information in real time, you eliminate the misunderstandings that cause overbooking, and the experience becomes more solid — and easier to praise in online reviews.
Activate Reserveat in minutes: start with the free plan and add the features you need, when you need them.