WhatsApp is the channel your guests actually open — far more than email. With Reserveat you use the WhatsApp Business API connected to reservations, orders and CRM: confirmations, reminders and alerts go out automatically with approved templates, from your restaurant's number — no personal phones, no scattered messages.
Every message goes out at the right moment on the right trigger: reminders that cut no-shows, order-ready alerts, win-back messages for lapsed guests and post-visit follow-ups inviting a review. And when WhatsApp isn't available, the system switches to the SMS backup on its own: the message gets through anyway.
Use a high-attention channel to reach guests at the right moment, without losing control over your brand and message quality.
Guests confirm or cancel their booking by tapping a button right in the message, with no phone calls or external links.
Every reply updates your diary instantly: less uncertainty about tonight's tables and no-shows intercepted early, while there's still time to resell the seat.
Messages are sent from Meta-approved templates, in the guest's language: confirmations, reminders, order alerts and follow-ups that are always polished and compliant.
Tourists receive the message in their own language without your staff writing a word: perceived professionalism before they even sit down.
The system favours WhatsApp, the channel guests read most; if the message can't be delivered, it switches automatically to SMS.
You manage nothing: the important communication — confirmation, reminder, alert — gets through anyway, whatever phone the guest has.
Confirmations, reminders, changes and post-booking communications arrive on the channel your guests check most often.
The message is more visible, makes replying easier and helps you reduce no-shows and late cancellations, especially for groups, events and high-demand time slots.
After the visit, WhatsApp becomes a discreet channel to say thank you, ask for feedback, invite a Google review or propose a return visit with a relevant offer.
You reach guests while the experience is still fresh: the likelihood of positive reviews grows and the relationship with your brand gets stronger.
WhatsApp gets far more visibility than many traditional channels, but it only truly works when used with judgement.
Relevant messages, sent at the right time and connected to your CRM, turn attention into bookings, return visits and sales without overwhelming the guest.
A well-crafted message shortens the distance between you and your guest. The tone stays close and immediate, but the process is professional.
Templates, consent and tracking keep the channel from becoming improvised or dependent on a single person on your staff.
Automating confirmations, reminders and follow-ups cuts the time spent on repetitive phone and chat tasks.
You and your team can focus on hospitality, floor management and business decisions, while the system sends the right messages on its own.
Activate Reserveat in minutes: start with the free plan and add the features you need, when you need them.