With surveys you go beyond impressions picked up on the fly during service and build a more precise reading of the guest experience. Post-visit questionnaires via email and WhatsApp collect ratings on service, food quality, timing, hospitality, value for money and likelihood of return — intercepting problems that often never reach public reviews.
A customer survey system helps you measure qualitative KPIs, spot recurring patterns and make stronger decisions on staff, menu, processes and communication.
Read the real pulse of your hospitality, moving past decisions based on gut feeling alone and building readable qualitative data.
You ask for feedback after the visit, once guests have had time to evaluate the experience without being interrupted at payment.
An automatic, polite, well-timed send increases the quality of responses and avoids the awkwardness of rushed questions at the table.
You read aggregated scores for each question and how they trend: you understand whether a problem is a one-off episode or a pattern.
Useful for monitoring new dishes, kitchen team changes, waiting times or perceived quality over time, away from the eyes of public reviews.
The Net Promoter Score separates promoters, passives and detractors, giving you a concise indicator of how likely guests are to recommend you.
Tie it to concrete actions: thank your promoters, understand who's on the fence and win back anyone who had a bad experience.
Guests who give a positive rating in the survey are invited to leave a public review on Google, through a simple, coherent path.
You connect private satisfaction to online reputation, growing authentic reviews without asking everyone for the same action.
When a guest reports a negative experience, the feedback stays private and appears immediately in your dashboard: you can step in with apologies, clarifications or a personalised recovery.
You respond before frustration goes public: you protect the relationship and show genuine attention to service quality.
Regularly collected feedback helps you maintain your standard even when you can't be there for every shift.
You spot quality dips, recurring problems or areas of excellence and turn them into training, processes and operational decisions.
You intercept an unhappy guest within hours of the visit and handle the problem with a clearer head.
A well-executed recovery prevents negative reviews — but above all it turns a mistake into a sign of seriousness and attention.
Surveys tell you what your audience truly appreciates: new dishes, formats, time slots, service, prices and special initiatives.
You reduce the risk of investing in unvalidated ideas and bring your decisions closer to guests' real expectations.
Activate Reserveat in minutes: start with the free plan and add the features you need, when you need them.