Email, SMS and WhatsApp aren't separate channels to use at random: inside Reserveat they become a coordinated system that accompanies your guest before, during and after the visit. Automated messages confirm bookings, send reminders, reduce no-shows, request feedback and encourage return visits.
You build proprietary audiences, increase lifetime value and keep the relationship alive with regulars, tourists, companies and groups. Each channel is used for what it does best, turning your CRM into a truly operational commercial tool.
Turn every stage of the dining customer journey into a useful communication: confirmation, reminder, feedback, review and return visit.
Automatic flows send confirmations right after booking, reminders before arrival, messages about policies or special menus and follow-ups after service.
Your guest feels guided, you reduce uncertainty and your staff receives fewer clarification calls.
Tell the story of seasonal menus, events, new openings, themed nights and promotions with a richer format than a short message.
Sent to the right segments of your guest CRM, newsletters generate real returns instead of being ignored as generic communications.
Birthday, first visit, a guest who hasn't returned in a while, post-visit follow-up: messages go out on their own, at the right moment, on the configured channel.
You set the rule once and the system works every day: the relationship stays alive without manual work from your staff.
Verified WhatsApp templates bring consistency to your most important communications: confirmations, reminders, changes, cancellations and post-visit messages.
You keep a professional, recognisable tone, while guests receive information in a familiar channel they can look back on.
You send coupons and incentives based on real behaviour: first visit, birthday, long absence, positive review or interest in an event.
The promotion doesn't cheapen your brand — it becomes a targeted invitation to come back at the right moment.
Well-timed reminders and clear confirmations reduce the risk of guests forgetting their booking or failing to report a change of plans.
Even a partial reduction in no-shows has a strong impact on margin, especially on full shifts and high-demand days.
Your guest lists, segments and consents become proprietary capital. Unlike social followers or contacts held by portals, these audiences are yours.
You use them for measurable campaigns, retention strategies and growth in lifetime value.
Consistent, timely, well-written communications make your venue feel like a reliable organisation.
From the first confirmation message to the post-visit thank you, every touchpoint reinforces your brand's identity, care and professionalism.
Activate Reserveat in minutes: start with the free plan and add the features you need, when you need them.